Refund Policy

At Restilla, we strive to provide a reliable and efficient digital loyalty platform. Because our services are digital and provide immediate access to premium features, our refund policy is designed to be fair to both our users and our business.

1. Annual Subscription Refunds

If you have purchased an **annual subscription**, you are eligible for a pro-rated refund if you cancel within the first **30 days** of your purchase. After the 30-day period, annual subscriptions are non-refundable.

2. Exceptional Circumstances

We may consider refund requests on a case-by-case basis in the following circumstances:

• Technical Issues: If a persistent technical error prevents you from using the core features of the platform and our support team is unable to resolve it within 7 business days.
• Billing Errors: If you were accidentally overcharged or double-billed due to a technical glitch in our payment system.
• Duplicate Accounts: If you accidentally created multiple accounts and were charged for more than one subscription simultaneously.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• You changed your mind or no longer need the service.
• You forgot to cancel your subscription before the renewal date.
• Your account was terminated due to a violation of our Terms of Service.
• You feel the platform lacks a specific feature that was not advertised as part of your plan.
• Under-utilization of the platform's features during the billing period.

4. How to Request a Refund

To request a refund, please email our support team at contact@restilla.com with the following details:

• Your account email address.
• The date of the transaction.
• The reason for the refund request.

Our team will review your request and respond within 3-5 business days.

5. Processing Refunds

Approved refunds will be processed back to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear on your bank statement, depending on your financial institution.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after such changes constitutes your acceptance of the new policy.